Touchless customer experience at airports
Star Alliance launches Biometrics platform
Starting this November, the Star Alliance Biometrics platform offers frequent flyers to pass through both security access and boarding gates in a touchless manner, an important health and hygiene safety measure in times of COVID-19.
Lufthansa Group (LHG) airlines, Lufthansa and SWISS will be the first to use Star Alliance Biometrics for selected flights. Specific infrastructure is being installed at hub airports Frankfurt and Munich, reaping operational benefits at both locations. In keeping with the requirement to wear masks in the airport terminal, it is not required to remove the mask for the biometric identity check. The identification process works for passengers wearing masks.
Effective immediately, and with a few easy steps on their mobile device, Miles & More customers will have the option to enroll in Star Alliance Biometrics, accessed via a link within the Lufthansa app. Customers enrolling are asked to take a selfie, verify their identity with their passport, and opt-in to the airlines and airports where they want to use the service. They only need to enroll once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline who has implemented the new system.
Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Storage of personal data is kept to a minimum – for example, no customer names are stored.